City Link again

City Link suck.

Yet again we wait for a package that never turns up. Yet again the sender tells us that the courier has faithfully tried to deliver the parcel on several occasions. Yet again no-one rang to tell us when the delivery would be, and no cards were left telling us they’d tried to deliver.

I don’t understand how this company stays in business. They’re employed to do one thing and one thing only – deliver parcels. It’s abundantly clear that they don’t bother to do this unless you’re standing on the doorstep with your arms outstretched as they pull up to the kerb. Since their staff can’t be bothered to leave a card, this essentially generates an endless loop of failed deliveries until the parcel gets returned to sender. (Either that or they can’t find our house; I’m not sure which is more damning).

Without a card we didn’t even have the consignment number to track the parcel on their website. Having now got the consignment number from the sender by telephone, the website states that we were left a card twice in the last two days. Uh huh. Now we either have to pay another £6 for them to redeliver (fat chance) or collect it ourselves on Monday.

Grr. I know I should be used to this by now but it’s that particular combination of incompetence, laziness and deceit that drives me crazy.

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